SJR Betting Basics LLC
Promonyx
Sportsbook support
Last updated September 23, 2026
When a bonus does not land, a bet is voided or an account will not verify, the fix is usually on the sportsbook's side. These are the fastest ways to reach each book, taken from the book's own help pages.
Bally Bet
- Live chat with a person: Help Center home > click "Live Chat (24/7)" link
- Email: support@ballybet.com
- Help center: Open the help center
- Hours: 24/7
Checked September 2026
Bet Saracen
- Live chat with a person: Use the chat on the Bet Saracen site or app
- Phone: 870-953-2082
- Email: Help@BetSaracen.com
- Help center: Open the help center
Checked September 2026
Bet365
- Automated help chat: On the help center's Contact Us page, tap Open Chat. An AI assistant answers first
- Help center: Open the help center
- Hours: 24/7
Checked September 2026
Betinia
- Live chat with a person: Help Center (bottom left) > Live Support
- Email: support@nj.betinia.com
- Help center: Open the help center
- Hours: 24/7
Checked September 2026
Betr
- Live chat with a person: In the Betr app, contact Support
- Automated help chat: The chat bubble on help.betr.app searches the help articles
- Help center: Open the help center
Checked September 2026
Borgata
- Live chat with a person: Help & Customer Care > Contact Us, under "Need to speak to someone?"
- Help center: Open the help center
- Hours: 24/7
Checked September 2026
Caesars
- Live chat with a person: Start a chat
- Phone: 855 474 0606
- Help center: Open the help center
- Hours: 7 days a week
Checked September 2026
Courtside
- Phone: +1-201-898-0063
- Email: support@courtside.app
- Help center: Open the help center
Checked September 2026
Desert Diamond
- Live chat with a person: Live Chat link in the footer of betdesertdiamond.com
- Phone: (623) 777-2213
- Help center: Open the help center
- Hours: 10am to 10pm Arizona time
Checked September 2026
Eagle Casino & Sports
- Live chat with a person: Chat icon at the bottom of the screen
- Phone: 734-977-1248
- Email: support@playeagle.com
- Help center: Open the help center
- Hours: Chat and email 24/7. Phone 12pm to midnight ET
Checked September 2026
Fanatics
- Live chat with a person: In the app: Account > Chat with Support
- Phone: (800) 254-0320
- Email: support@betfanatics.com
- Help center: Open the help center
- Hours: 24/7. Phone calls go to voicemail and are returned within 24 hours
Checked September 2026
FireKeepers
- Live chat with a person: Help section in the site footer > Live Chat
- Automated help chat: Help section in the site footer > FAQs
- Help center: Open the help center
Checked September 2026
Golden Nugget
- Email: support@goldennuggetcasino.com
- Automated help chat: Log in, open the Chat Assistant, and ask for a callback from a Player Advocate
- Help center: Open the help center
Checked September 2026
Hard Rock Bet
- Live chat with a person: Log in, then Account > Help > Live Chat. On the web, the account icon is your initials, top right
- Email: support@hardrockbet.com
- Help center: Open the help center
- Hours: Chat and email 24/7. Phone 12pm to 8pm ET, in the states that offer it
Checked September 2026
Kalshi
- Live chat with a person: Log in, then open the support chat (bottom right). An AI answers first and hands you to a person if needed
- Email: support@kalshi.com
- Help center: Open the help center
Checked September 2026
LetsBetMD
- Live chat with a person: Support page > Talk to us > Chat with us
- Help center: Open the help center
- Hours: 7am to 1am daily
Checked September 2026
ParlayPlay
- Live chat with a person: Chat bubble, bottom right of parlayplay.io > Contact support
- Automated help chat: Same chat bubble > Search for help
Checked September 2026
Parx
- Live chat with a person: My Account > Help Center > Chat
- Phone: 1-833-472-7972
- Email: pasupport@betparx.com
- Help center: Open the help center
- Hours: Chat 10am to midnight ET daily. Phone 12pm to 8pm ET
Checked September 2026
Play Gun Lake
- Live chat with a person: Log in > My Account > Help Center > Chat
- Email: misupport@playgunlake.com
- Help center: Open the help center
- Hours: 10am to midnight ET daily
Checked September 2026
Polymarket
- Live chat with a person: Blue chat icon, bottom right of polymarket.com
- Email: support@polymarket.us
- Help center: Open the help center
Checked September 2026
PS
Prime Sports
- Live chat with a person: Live Chat on your state's login page. An AI assistant answers first and can connect you to a person
- Phone: (844) 550-0247
- Email: support@primesports.com
- Help center: Open the help center
- Hours: Phone 24/7. Text support: (640) 356-4222
Checked September 2026
Prophet X
- Phone: 570-707-7912
- Email: hello@prophetexchange.com
- Help center: Open the help center
- Hours: 8am to 8pm ET daily. First reply usually within 2 hours
Checked September 2026
Rebet
- Email: support@rebet.app
- Help center: Open the help center
- Hours: 7 days a week
Checked September 2026
Sleeper
- Live chat with a person: Chat bubble, bottom right of support.sleeper.com
- Email: support@sleeper.app
- Help center: Open the help center
Checked September 2026
STN Sports
- Phone: (888) 568-2712
- Email: customerservices@stnsports.com
- Hours: 24/7
Checked September 2026
theScore Bet
- Live chat with a person: In the app: Account > Help > Chat
- Phone: 1 (844) 953-2121
- Email: support@thescore.bet
- Help center: Open the help center
- Hours: Phone support is for PA and MA customers only
Checked September 2026
Underdog
- Live chat with a person: In the app: Account > Contact Support. On the web, the chat bubble at the bottom right
- Email: support@underdogsports.com
- Help center: Open the help center
Checked September 2026
WE
Westgate
- Phone: 855-755-0155
- Email: SuperBook@WGResorts.com
- Help center: Open the help center
- Hours: Mon to Thu 8am to 10pm, Fri 8am to 11pm, Sat 7am to 11pm, Sun 7am to 10pm, Pacific time
Checked September 2026
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